SEPTA

Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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TRANSIT SERVICE UPDATE

City of Philadelphia - Safer at Home

With the City of Philadelphia Safer at Home directive in effect beginning November 20 and continuing through January 1, 2021, SEPTA would like to remind essential workers and others who continue to travel to ensure they have the most current timetable for the service needed.

  • New Transit schedule (bus, trolley, subway) went into effect on Sunday, November 15/Monday, November 16.

  • New Regional Rail schedules went into effect for select Line on Monday, November 2.

Check the SEPTA website or SEPTA apps for real time information updates.

Please remember to observe the requirement to wear a mask or face covering when riding on a SEPTA vehicle or waiting at a SEPTA station.

SEPTA Sales Offices - Temporary Closures & New Hours

Transit Sales Offices

Frankford Transportation Center - CLOSED: will reopen 11/23/2020
15th St - CLOSED for construction: will reopen early 2021
1234 - CLOSED: will reopen 11/30/2020
All other Transit Sales Offices operating regular hours

Regional Rail Center City Sales Offices

Changes in hours of operation, as noted below, in effect until further notice
Jefferson Mon-Fri; 6:00 a.m.-8:00 p.m., Sat-Sun 6:00 a.m.- 7:00 p.m.
30th Street Mon-Fri; 6:00 a.m.-8:00 p.m., Sat-Sun 6:00 a.m.- 7:00 p.m.
Suburban Mon-Fri; 6:00 a.m.-8:00 p.m., Sat-Sun 6:00 a.m.- 7:00 p.m.
Penn Medicine Mon-Fri; 6:00 a.m.-8:00 p.m. CLOSED SATURDAY & SUNDAY
Temple Mon-Fri; 6:00 a.m.-8:00 p.m. CLOSED SATURDAY & SUNDAY

15th Street Sales Office Temporarily Closed for Renovation Beginning Monday, October 5, 2020

While the Sales Office is closed for renovations, customers may go to the Suburban Stations Sales Office and/or station Fare Kiosks or the Fare Kiosks at the Dilworth Park entrance to the Market Frankford, Broad Street, and Trolley Lines. This work is expected to continue for 6-8 weeks. Please look for signs with reopening information.

TEMPORARY BIKE & POLICY CHANGE

To ease travel for customers who also bike as part of their trip, we are temporarily relaxing our policy to allow bicycles on Regional Rail and Market-Frankford, Broad Street, and Norristown High Speed Line trains during peak hours.

CCT

1234 Market Street SEPTA Key Senior and Reduced Fare Card Processing Center Temporarily Closed

The SEPTA Key Senior and Reduce Fare Card Processing Center located at Concourse level of 1234 Market Street is temporarily closed through 12/01/20. All schedules appointments are cancelled and will be rescheduled

SEPTA KEY SENIOR & REDUCED FARE CARD 1234 MARKET STREET PROCESSING CENTER NOW OPEN OFFICE WILL NOT BE OPEN FOR IN-PERSON CUSTOMER CONTACTS EXCEPT BY APPOINTMENT - NO WALK-IN SERVICE

IN PERSON NEW CARD APPLICATION PROCESSING - TO MAKE AN APPOINTMENT:

  • Call 215-580-7145 - press #6
    Call Center Hours: Monday-Friday, 8:00 a.m. - 5:00 p.m.

  • ONLINE: https://go.oncehub.com/septacct

  • 1234 Market St, Concourse Level will be open 8:00 a.m. - 5:00 p.m.
    • Initial priority processing Card replacement requests already submitted, by mail, with required fee

    • Any new Card replacement requests - Call Center to determine fee before mailing in fee
      • $5.00 - first replacement

      • $25.00 - all subsequent replacements

For the safety of customers to ensure that social distancing can be maintained, the SEPTA Key Senior and Reduce Fare Card Processing Center at 1234 Market Street will not be open for in-person service at this time. The Key Card Processing Center at the Accessible Travel Center at Suburban Station remains CLOSED

REGIONAL RAIL SERVICE UPDATE

Weekend Shuttle Bus Substitution – Maintenance Work
Saturday and Sunday, November 21 – 22, & 28 – 29, 2020

Due to maintenance work on the West Trenton Line, shuttle buses will substitute for train service between West Trenton and Woodbourne Stations during the entire service day on November 21-22, 28-29 2020. Please check the special timetable for details

Paoli/Thorndale Regional Rail Line

Shuttle Bus Substitution between Overbrook & 30th St Stations - Significant Train Schedule Adjustments with Earlier Departure Times

Saturday and Sunday, December 5-6, 2020

Due to Amtrak switch replacement work, shuttle buses will substitute for train service between Overbrook and 30th Street Stations (inbound and outbound service) on the dates and times noted above. Please check the special timetable information for details

REGIONAL RAIL SELECT SCHEDULE CHANGES – SELECT LINES MONDAY, NOVEMBER 2, 2020

Select changes to schedules on Regional Rail Lines serving Penn Medicine Station will enhance early morning and evening travel to Center City and University City destinations, as noted below. Additionally, midday, weekday schedule changes will go into effect on the West Trenton line to support on-going track improvement work. All these changes are EFFECTIVE MONDAY, NOVEMBER 2. All other schedules will continue following the August 16, 2020 timetable (Airport Line effective date September 15); Chestnut Hill West and Cynwyd Line remain suspended. Updated November timetables will be posted on septa.org. Additional Regional Rail schedule changes are planned for early 2021.

For additional information regarding the upcoming REGIONAL RAIL SELECT SCHEDULE Changes click here.

CUSTOMERS REQUIRED TO WEAR MASKS ON SEPTA SERVICES

In accordance with the Governor's recovery guidelines and CDC guide and to help continue efforts to reduce the spread of the coronavirus, effective June 8 everyone riding SEPTA is required to wear a face mask or covering.

Social distancing should continue to be practiced when waiting to board a vehicle, in a SEPTA Station, and when traveling on a SEPTA route.

Vehicle capacity limits will continue. Please respect seat barrier decals on bus, trolley, and high speed vehicles.

Customers can get real time Bus, Trolley, Market Frankford, Broad Street, and Norristown High Speed Line route information by going to TRANSIT VIEW or the SEPTA APPS (ANDROID AND IOS).

REOPENING GUIDE

SEPTA has created a REOPENING GUIDE to help customers as they plan to return to work and traveling on the system. Click the links for CHINESE and SPANISH translations of this Guide. A map of DAYCARE FACILITIES across the region, accessible on SEPTA, is also available.

navigate the Yellow Phase and beyond and a new map showing SEPTA access to DAYCARE FACILITIES across the region. The RE-OPENING GUIDE is also available in CHINESE and SPANISH translations.