Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties
You reach to grab your keys, phone or pass... and can't find them. It's a feeling all of us have been through. "I think I left it on SEPTA," you say to yourself. Even the most mindful of customers sometimes accidentally leave something on a bus, subway, trolley or Regional Rail car.
If that happens, rest assured SEPTA makes every possible effort to return lost items to their owners.
Any lost items found on SEPTA are turned in at the end of the day by personnel operating each service. Every item gets recorded and tagged for identification purposes. If the item has contact information, we work to notify the customer and return the item.
For items left on Regional Rail
Call (215) 580-5740 or visit the Passenger Services Office at the Suburban Station concourse Monday through Friday between 7:00 a.m. and 4:00 p.m.
Passenger Services is located opposite the ticket office windows and schedule racks.
For items left on a Bus or Route 10, 11, 15, 34 & 36 Trolley
Call SEPTA Customer Service at (215) 580-7800 and press "0" for an English-speaking agent or "2" for a Spanish-speaking agent. A Customer Service agent will provide you the location and telephone number to assist in retrieving any lost items.
For items left on the Market Frankford Line, Norristown High Speed Line, or Route 101 & 102 Trolley
Call (215) 580-3800 or visit the 69th Street Terminal Customer Service Office, Monday through Friday between 6:00 a.m. and 6:00 p.m.
For items left on the Broad Street Line
Call (215) 580-5101 to speak with our Fern Rock District Office, located at 5801 N. 11th Street or visit in person Monday through Friday between 9:00 a.m. and 5:00 p.m.
Most items are kept for 30 days; valuable items, like jewelry and electronics, are held for 90 days. Unfortunately, we cannot keep perishable items, like groceries.
All passes should be signed. Remember to include your telephone number so we may contact you.