Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties
The Southeastern Pennsylvania Transportation Authority (SEPTA) is committed to providing non-discriminatory transportation services to all of its passengers and potential passengers. SEPTA prohibits discrimination in all of its programs and services on the basis of race, color and national origin.
Any person who is, or seeks to be a patron of any SEPTA public vehicle shall be given the same access, seating, and other treatment with regard to the use of such vehicle as other persons without regard to their race, color, or national origin.
No person or group of persons shall be discriminated against with regard to the routing, scheduling, or quality of transportation service furnished by SEPTA on the basis of race, color, or national origin.
Any person who believes that they have individually or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color or national origin may file a complaint with SEPTA. A written complaint must be filed within 180 days after the date of the alleged discrimination. All complaints should be signed and include contact information. You may file a written complaint with SEPTA, Customer Service Department, 1234 Market Street-4th Floor, Philadelphia, PA 19107 or via the SEPTA website at www.septa.org - click on Customer Service.
To make a complaint via phone or to request this notice in other languages call SEPTA's Customer Service Department at 215-580-7800. To view or print this document in other languages, go to the Title VI information on the SEPTA website and translate using the language translation tool.
A complaint may be filed directly with the Federal Transit Administration, Office of Civil Rights, Attention: Complaint Team, East Building, 5th Floor - TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
SEPTA service will make reasonable modifications to policies and practices to ensure program accessibility subject to several government exceptions.
Please click here to submit a request for a reasonable modification regarding accessibility or contact the SEPTA Customer Service Department--
By mail at 1234 Market Street-4th Floor, Philadelphia, PA 19107
Or by telephone at 215-580-7800
Please note SEPTA may deny any requested modification if:
(1) The modification will fundamentally alter the nature of service, program, or activity;
(2) The modification will result in a direct threat to the health and safety of others;
(3) The individual is able to use the service, program or activity for its intended purpose without the requested modification.
(4) The modification will result in undue financial or administrative burden on SEPTA.
SEPTA complies with all provisions of the Pennsylvania Human Relations Act. For more information click on the following links:
The Pennsylvania Human Relations Commission (PHRC): www.phrc.state.pa.us
The Public Accommodation Provisions Human Relations Act | PDF