Updating the fare collection system is a large undertaking that will span several years.
The NPT installation project is divided into three phases, expected to be completed by 2015.
1) Design, testing, and manufacturing
2) Transit installation (bus, trolley, subway)
3) Regional Rail installation
To help SEPTA riders, the public, community leaders and visitors better understand the scope and timing of the effort, we've created an infographic. It illustrates how fare options, new technology and information and customer support will be rolled out. Click on the thumbnail image on the left-hand side of this page to view a full-sized version of the infographic.
Planned Project Milestones by Year
2012: SEPTA's NPT system design, equipment, WIFI communications and backend computer technology is developed, coded and tested. Prototypes of card readers, turnstiles, information systems and vending machines are produced and tested. Passengers will begin to see electrical work and fare array preparations at certain stations but will not see any change in service level or fare purchasing this year.
2013: SEPTA will conduct public meetings, and surveys regarding new design, technology and equipment usability. Final design elements are chosen and manufacturing begins early 2013 with NPT system pilots to take place over the summer. Passengers will see electrical work and changes to fare arrays, cashier and sales locations.
The first NPT phase will be rolled out beginning in September to SEPTA bus, trolley and subway transit. To help make the transition seamless, informational kiosks and a specialized team of employees will be stationed at key sites and available to answer questions and demonstrate how to use the new fare systems.
2014: As the first phase continues to roll out to SEPTA buses, subways and trolleys, pilot tests for Regional Rail are scheduled to begin in the first Quarter. Regional Rail customers will see the payment technology systems starting in early summer. SEPTA's specialized customer services teams will be onsite to help rail riders purchase fares. CCT and parking payment stations will be rolled out during 2014 as well.
2015: All installation and deployment are complete. SEPTA will continue to provide a mix of human and automated information and education at targeted sites and stations.
To date, SEPTA has invested time and resources to conduct feasibility analyses, develop project designs, install fiber optics and backbone communications in preparation for the new system and hire ACS Transportation Solutions Group to implement NPT. Below are project milestones:
January 2011 | The SEPTA Board approved borrowing $175 million through a low-cost loan program from the Philadelphia Industrial Development Corporation to pay for the new system as well as infrastructure improvements and station modifications. (news release)
April 2011 | SEPTA held a public information forum to give community leaders and riders an opportunity to hear about the new payment technology project. (presentation)
August 2011 | The Economy League of Greater Philadelphia convened two meetings with NPT stakeholders to offer guidance to SEPTA staff and the Board of Directors. (meeting summary)
November 2011 | The SEPTA Board voted to award a contract of up to $129.5 million to ACS Transportation Solutions Group to design, build and install the new, modernized fare system. (news release)
August 2012 | SEPTA holds Advisory Committee meeting with community stakeholders. SEPTA Board and staff started a dialogue with committee stakeholders to seek guidance and answer questions as the Authority moves closer to NPT implementation. (meeting summary)