How would you describe the on-board conduct of SEPTA customers?

PERCENT ANSWERING
Always considerate, no concerns	2.7%
Generally polite and considerate of other customers	27.6%
Mixed, sometimes courteous and other times disruptive	56.9%
Generally discourteous and inconsiderate of others	9.7%
Always inappropriate, intrusive and non-compliant	3.0%

What is the single most offensive breach of customer etiquette you observe while riding SEPTA or waiting in stations?

PERCENT ANSWERING
Smoking	12.0%
Eating/Drinking	5.1%
Loud cell phone converstations	41.2%
Loud music	5.3%
Littering	11.7%
Aggressive, annoying behavior	24.7%

What tools (or methods) do you think would be most effective to get customers to comply with basic SEPTA rules for riding etiquette?

'Customer riding etiquette announcement messages'
ranked #1	15.06%
ranked #2	24.69%
ranked #3	44.66%
ranked #4	15.59%
Importance Index	2.39

'Strict enforcement by SEPTA staff and police'
ranked #1	44.83%
ranked #2	20.03%
ranked #3	12.81%
ranked #4	22.33%
Importance Index	2.87

What SEPTA service(s) do you ride most often?

PERCENT ANSWERING
Bus, Trolley & Trackless Trolley	31.8%
Subway/Elevated	21.9%
Regional Rail	46.4%
Paratransit/CCT	0%