Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties
Q: Will there be more than one type of SEPTA Key Card?
A: Yes, SEPTA will offer two types of contactless cards: a personalized card with your name imprinted on the front and an anonymous card that can be purchased instantly at Station Fare Kiosks, SEPTA Sales Locations, and external Sales outlets. The personalized card will only be available through the SEPTA Key website or the SEPTA Key Customer Service (this is not SEPTA Customer Service).
Q: Will there be a fee to get a SEPTA Key Card?
A: It will depend on the type of card you want. There is no fee to get a personalized card (the one with your name imprinted on the front). The cards that you will get at Station Fare Kiosks, SEPTA Sales Locations, and external Sales outlets will cost $4.95 to purchase. There will not be any other fees to use the SEPTA Key Card for transit and both of these Cards will be good for up to 3 years.
Q: What makes the Key Card different from the SEPTA pass I buy today?
A: First thing is technology. The new Key Cards will have contactless chips, so all you have to do is pass it across the face of the Validator to pay for your ride. Second, the same card can be used over and over again. SEPTA Key won't just be a convenient way to pay for SEPTA fares - it will be an important part of our commitment to Sustainability.
Q: Will the SEPTA Key Card offer balance protection if the card is lost or stolen?
A: Yes. Personalized cards will automatically be registered. Customers who purchased one of the anonymous cards can register for Balance Protection by contacting the SEPTA Customer Service Center or going to the SEPTA Key website.
Q: What is a Travel Wallet?
A: If you don't want to purchase a pass you can put money into the Travel Wallet on your SEPTA Key Card and then just pay as you travel. The benefit of the Travel Wallet is that you'll receive a discount for each ride. It's just like using a Token without all that heavy metal in your pocket or purse and certainly much better than paying cash. The Travel Wallet will also be good to pay for daily parking at SEPTA station lots.
Q: Are you changing the types of passes that I can buy?
A: No, we're not changing the types of passes offered just the form they take. You'll still be able to buy a discounted weekly or monthly pass or one of our day passes, you just won't need to get a brand new pass every day, week, or month. The SEPTA Key Card is a flexible, reloadable card that you can customize to match your travel plans. If you usually purchase a monthly pass but have plans for an extended vacation or business trip during the upcoming month, you can easily turn your SEPTA Key Card into a weekly pass and just as easily convert back to a monthly pass when you return.
Q: Are Seniors and Riders with Disabilities also getting new cards?
A: Yes, the paper Transit ID cards Seniors and Riders with Disabilities use today will be phased out under the SEPTA Key program. Seniors can either use a current PA Driver's License or PA non-Driver Photo ID or they can register for a SEPTA Key photo-ID card. The ID's issued by the State will be swiped at the turnstile and the SEPTA issued card will be tapped at the Validator. Customers eligible for the Reduced Fare Program will register for a SEPTA Key Reduced Fare photo ID. The Reduced Fare Card will be tapped at the Validator and customers will have to set up a Travel Wallet to fund their discounted fare payment. The fares for Seniors and Riders with Disabilities will not be changing just the cards they use. SEPTA has an extensive outreach program planned to provide information, answer questions, and register Seniors and Riders with Disabilities for the SEPTA Key program.
Q: Are there going to be any other new fare options?
A: Customers will be able to buy a Quick Trip good for one ride from any Transit Station with turnstiles and a fareline. The Quick Trip will only be good for use at the Station where you purchased it; it will not be good for travel on buses.
Q: I've seen new turnstiles at 13th St Station (MFL). They look almost the same but not quite - what's different?
A: The new SEPTA Key turnstiles have a swipe reader - that's something you're used to seeing - and they have a red frame with a pad called The Validator - that's new. The swipe reader will be used for current SEPTA passes, single ride Quick Trips, and one of the options that will be offered to Senior riders. The Validator will be used by customers with SEPTA Key Cards and any debit or credit card that has a contactless chip.
Q: There doesn't seem to be a slot for coins or tokens on the new turnstiles does this mean I can't use them anymore to pay my fare?
A: You're right, the new turnstiles won't accept tokens or coins but you'll still be able to use them. At the beginning of the transition, the station Fare Kiosk will accept a token to purchase a Quick Trip. At some time in the future, we will stop selling and accepting tokens but cash - coins and bills - will always be accepted at the Fare Kiosk to pay your fare.
Q: Will there still be a cashier at my station?
A: SEPTA Key is a self-serve fare purchase and payment system so we won't need a booth to collect fares. Under the new program, the Cashiers will become Customer Attendants. They will have the flexibility to walk around and assist customers inside the paid area and outside the station fareline.
Q: Is the transition to SEPTA Key going to take place all at once?
A: No, it will be a phased transition starting with Transit in 2015 followed by Regional Rail and CCT in 2016.