You can buy the SEPTA Key Card at SEPTA Transit Sales Offices, Center City Regional Rail Sales Offices, the 1234 Market Street Lobby Fare Kiosks, Fare Kiosks at all Broad Street and Market Frankford Line Stations, Fare Kiosks at select Bus Loops, and a growing list of External (non-SEPTA) Retailers.
Effective May 4, 2018, the cost to purchase a Key Card is $4.95. If you Register your Card within 30 days of the purchase date, the $4.95 purchase fee will automatically be applied to the Card Travel Wallet (only valid for Cards purchased on or after May 4, 2018). The $4.95 can be used to pay for an individual ride or toward the future purchase of a Weekly, Monthly, or One Day Convenience Pass. This reimbursement will be limited to two cards per customer account.
Contact the Key Call Center
Report a lost or stolen Registered Key Card either by calling the Key Customer Call Center at 855-567-3782 or going online to septakey.org. The funds in your Travel Wallet and your current Pass will be temporarily suspended from use until you get a replacement Card when you make this report so it's important to do it right away - and don't forget to Register your replacement Card as well.
The SEPTA Key Card is intended to be used by just one person, which is why we encourage everyone to register their Card as soon as they buy it and load a fare.
No. The SEPTA Key Card provides the same fare payment options and discounts that have been offered on our legacy system - Weekly/Monthly/One Day Passes as well as Transfers. Instead of each fare being an individual product, you can load or reload more than one product all on one Card. This flexibility lets you customize your SEPTA fare to match your travel needs. If you usually purchase a Monthly Pass but have plans for an extended vacation or business trip during the upcoming month, you can easily change your SEPTA Key Card into a Weekly Pass or add money to the Travel Wallet to cover the days you know you'll be traveling; when you return you can easily go back to buying a Monthly Pass.
Right now the following are the only fares available on a Key Card: Weekly TransPass, Monthly TransPass, One Day Convenience Pass, Travel Wallet. For fare details, see the Key Fare Product page. Check back for more details on SEPTA Key Regional Rail fares.
Absolutely. Cash is accepted at SEPTA Key Fare Kiosks, SEPTA Sales Offices, and external retailers for the purchase of a Key Card or the purchase of a SEPTA fare product.
It's in the plan that the Validator will accept an NFC enabled smart phone to pay for your ride - but not right now. When it is available, the fare for a single ride will be like paying cash, which offers no discount. NFC enabled smart phones can be used now at Fare Kiosks to purchase a Key Card and load/reload a fare - Pass or funds in the Travel Wallet - and these products do offer a discounted ride.
Right now, the answer is the same as using a smart phone. It's in the plan for the Validator to accept other contactless chip bank cards to pay a fare - but it's not available right now. But you can use that Card to buy a Key Card and load/reload a fare - Pass or funds in the Travel Wallet.
If you receive your commuter benefit in paper checks, you can purchase a SEPTA Key Card and your Pass/Travel Wallet by going to a SEPTA Sales Office. If you receive your commuter benefit on a debit card, you can use this card at a Fare Kiosk, SEPTA Sales Office, or external sales location to pay for your fare. If your employer or third-party Transportation Administrator manages your company's commuter benefit program, these transactions will be completed through the Partner Program portal on the SEPTA Key e-commerce website. We're not ready to launch this feature so please check back for updates.
The One Day Individual Pass is now available to purchase and load on your Key Card. The SEPTA Key Team is working to design the capability to have a Family Independence Pass as part of the rollout of hte program on Regional Rail. More information will be available later.
SEPTA and PATCO have been working on the reciprocal plan that will enable PATCO customers to use the new Freedom Card to ride SEPTA. PATCO recently announced they are looking for a select number of riders to test their new Card starting in August 2018. We will keep you posted on the details.
PATCO has created a new card called the FREEDOM SHARE Card that can be used on SEPTA Transit as well as PATCO services. The cards are not valid for use on Regional Rail but can be tapped at the Validator to pay for trips on all other SEPTA routes. Please note that the cost of each trip on SEPTA using the FREEDOM SHARE Card, including transfers, is $2.00-PATCO customers who frequently transfer between SEPTA routes can purchase a Key Card and pay for their travel using Travel Wallet funds. The Key Card is the only option that offers the $1.00 transfer fare when tapping for a valid transfer. The new Freedom Share Card replaces the paper SEPTA/PATCO Ticket, which is being discontinued effective Monday, October 1, 2018.
A Quick Trip is the same as paying cash for a single-ride fare for one person (no transfers). All Quick Trips must be swiped at the turnstile. On Transit, it's currently only available for use on the Market Frankford and Broad Street Lines (not good for use on buses at any time). You may have noticed that the turnstiles no longer accept coins (cash or Tokens) so a Quick Trip must be purchase at a Market Frankford or Broad Street Line Fare Kiosks; it will also be available at select City Trolley Stations and at 69th Street and Norristown Transportation Centers when the turnstile farelines go into operation at these locations.
A Quick Trip is only valid for use the same service day as it is purchased but it can be used at any Market Frankford and Broad Street Station so you can purchase 2 Quick Trips for round trip travel - but you don't receive any discounted fare.
You don't have to buy the card - we will continue to accept cash to ride the system - but you will always be paying the highest fare.
Yes, definitely. A Key Card is valid for 3 years and you have the option of putting money in the Travel Wallet so that you can pay your fare and receive a discount for travel - when you need to ride. There are no fees or deductions for money unused in the Travel Wallet and if your Registered Card expires before you've used all the Travel Wallet funds you can transfer your balance to a new Card.
As we phase out the sale of our legacy fare products, many of current external sales locations will be joining the network of new retailers selling SEPTA Key Cards and reloading SEPTA fares. Click this link - www.septa.org/key/external-retailers.html - to find an External SEPTA Key Card retailer.
Not exactly a new fare - it's a new, convenient way to travel on Transit at the Token ($2.00) and/or Transfer ($1.00) price. With Key you can put money in the Card Travel Wallet and pay for a ride on bus, trolley, trackless trolley, Broad Street/Market Frankford/Norristown High Speed Lines - whenever you are ready to travel:
You will receive the same discounted fare as a Token and Paper Transfer without the added hassle - all you need to do is tap when you board the first vehicle and tap again when you board the other vehicle(s) for your connecting trip(s). To qualify for the Transfer rate, the connecting trip (s) must begin within 90 minutes of the time you tapped to begin your trip. Remember, only valid transfers get the discount. Otherwise, you'll pay the full discounted fare for the second or third trip.
Starting August 1, 2018 the ONLY way you will be able to get the $1.00 transfer fare is if you have a Key Card with Travel Wallet funds, so now is a great time to move to the future of fare payment.
The minimum amount you can load on the Travel Wallet is $5.00* up to a maximum of $250.00. (*If you are using the online auto-load feature for your Travel Wallet, the first time you set up your account the minimum load is $10.00 - and $5.00 increments thereafter.)
When the Travel Wallet feature for Regional Rail is introduced you will be able to use the Travel Wallet feature to pay for a single ride (the equivalent price of purchasing a 10 strip of Tickets, which will offer the lowest price for a single ride) or for parking at a SEPTA station.
The SEPTA Key program offers a range of options to reload a SEPTA fare:
If you select the online or Call Center option you can set up an auto-load account and your SEPTA fare will be reloaded automatically without having to wait in line.
Tokens will still be accepted to pay for a single ride on any Transit vehicle with a farebox (buses, trolleys) or you can use a Token at a Fare Kiosk to buy a Quick Trip for a single ride on the Market Frankford, Broad Street, or Norristown High Speed Lines. If you are a customer who uses Tokens and Paper Transfers - paper Transfers are no longer sold by Operators or Cashiers and the only way to get the $1.00 transfer rate is if you have a Key Card with money in a Travel Wallet. So this is a good time use one of the Fare Kiosks to turn your old Tokens into Travel Wallet value on a new SEPTA Key Card and continue to enjoy the same discounted fare without the hassle of coins and paper.
While most customers find they can take the number of rides they need without ever getting close to these limits, we know this is not the case for everyone. The best option in these instances is to also add funds to the Travel Wallet, so that you can continue to receive a discounted fare even after the rides on your Pass have been exhausted.
Tickets will continue to be sold and accepted during the roll out of Key on Regional Rail. We will announce when Tickets will no longer be sold or accepted.
The Key program offers customers several options on how to use the Card. You can use it exclusively to ride by putting money in the Travel Wallet or buying a Pass - then it's only a SEPTA Travel Card.
The Card can also be used it to pay for coffee, groceries, shoes, and other items, anywhere a MasterCard debit card is accepted. To use the MasterCard debit functionality, you must load value to the MasterCard debit wallet (this is different from the Travel Wallet). There are fees associated with MasterCard debit use and there is a separate registration process to protect your MasterCard debit funds. Contact the Key Customer Call Center at 855-567-3782 for more details.
If you have money in the MasterCard debit Wallet you can use it to add funds to your Travel Wallet or purchase a SEPTA fare for your Key Card. You can't transfer money from your Travel Wallet to the MasterCard debit wallet and your Travel Wallet money can't be used to pay for things like coffee or groceries. If you only have money in the MasterCard debit Wallet, you'll still be able to pay for a trip on SEPTA - it just won't be a discounted fare.
I see an expiration date on my Key Card what does that mean? Your SEPTA Key is valid for up to 3 years from the date of purchase, as indicated by the expiration date on the front of the Card. During that time, you can load/reload your SEPTA fares to the same Card - making Key convenient and sustainable.
Once the Card reaches the end of the month of the expiration date printed on the front you cannot reload any new SEPTA products and you will need to purchase a new Key Card. Learn more about what to do if your Card is getting ready to expire.
If you have a current Pass, you can continue to use the expired Card through the valid travel period (i.e. a May Monthly Pass can be used through the 31st of that month) and then you will start using your new Key Card. The expiration date will prevent you from purchasing a Pass product that is valid for use after your Card expires. You can continue to load funds to the Travel Wallet of your Card but please remember that you won't be able to use them after the Card expires.
To transfer the Travel Wallet funds from an expired Card to a new Card your Key Card must be registered. If your Card is already registered you will receive an email reminder that the Card is expiring. If your Card is not registered and it expires, you can contact the Key Customer Call Center at 855-567-3782 and request a refund for any Travel Wallet balance remaining on the card.
No, if you punch a hole you will damage the chip and antenna embedded inside the plastic and the Card will not work. Unlike the old SEPTA Passes, the new Key Card doesn't have to make direct contact with the Validator to be read, so you can keep the Card in any non-blocking RFID case/wallet/sleeve. Tap the case with the Card inside and wait for the green check indicating your fare has been paid.
The SEPTA Key program offers a single Card that can be purchased at Station Fare Kiosks, SEPTA Transit and Regional Rail Sales Offices, and External Sales locations. We have been asked if customers can get a Key Card made up with a personal photo or other graphics. Sorry, no, the branding and design of the SEPTA Key Cards cannot be customized. There are other SEPTA Key Cards for customers eligible to apply for a Senior Photo ID Card or the Reduced Transit Photo ID.
Customers can quickly check the balance on their Travel Wallet by tapping their Card at the card reader at all Fare Kiosks but that is the only thing that can be seen at the Fare Kiosk. Customers who Register their Cards have two options - they can go online to check Travel Wallet balances, the number of rides left on a current Pass, as well as review their trip history, or they can contact the SEPTA Key Customer Call Center to get an update on both the Travel Wallet funds or rides left on their current Pass.
If you follow the screen prompts carefully, the Fare Kiosks are easy to use. But we know that it's going to take a little time to get fully used to this new system and equipment so we've made a number of short "how-to" videos on subjects like using the fare kiosk and registering your Card. We invite you to watch these videos for step by step instructions by visiting www.septa.org/key. Once the Cashiers make their transition to becoming Customer Attendants they will be out in the stations and ready to answer your questions.
All of the Fare Kiosks have Braille and raised lettering labels, they have an audio function that converts the information on the screen to spoken instructions, and they have a jack for audio amplification equipment to support the completion of a transaction. Both the SEPTA Key information and ecommerce sites are ADA accessible; and customers can contact the Key Customer Call Center (855.567.3782) for assistance to register a Key Card, load/reload fares, check balances, or report a Register Card if it is lost or stolen.
Today, Senior Citizens (65 years old or older) travel FREE on ALL SEPTA Transit routes (bus, trolley, trackless trolley, and Market Frankford, Broad Street, and Norristown High Speed Lines). The Senior fare for Regional Rail has been eliminated for destinations in PA. For travel to stations in NJ/DE, 50% of the Weekday fare with a valid form of identification to verify age. Currently there are 2 forms of Senior ID accepted to ride SEPTA:
With SEPTA Key, Seniors will enjoy the travel convenience of this new self-serve system by tapping their SEPTA Key Senior ID at the farebox or turnstile Validator.
There are 3 options to apply for a SEPTA Key Senior ID Card:
|SEPTA Headquarters (lower lobby)
1234 Market St, Philadelphia, PA
Monday - Friday: 8:00 - 5:00 p.m.
|SAME DAY CARD ISSUANCE
Note: SEPTA Key Senior Fare Card Application by Appointment Only
|SEPTA Accessible Travel Center
Room 109 Suburban Station
|Participating Pennsylvania Senate and House offices in Bucks, Chester, Delaware, Montgomery and Philadelphia counties (please check with your Legislator)||CARD ISSUED VIA MAIL - PLEASE EXPECT 4 - 6 WEEKS FOR DELIVERY|
The Senior Key Card works the same way as the other Key Cards - just tap your Card at the Validator for free travel on Transit. If you're using a Key Card for travel on Regional Rail, present your Card to the Conductor and pay the required fare. If you are traveling from a Center City Station tap your Key Card at the fareline.
As long as there is a magnetic stripe on back of your current PA driver's license or non-driver ID card you can swipe these Cards through the swipe reader at the farebox or turnstile. New or renewed licenses and non-driver ID's issued after July 2017 cannot be used and you'll need to go to one of the locations listed above to get a SEPTA Key Senior Photo ID Card.
Yes. Like the other SEPTA Key Cards, there is an expiration date printed on the front of your SEPTA Key Senior ID. The SEPTA Key Senior Card is valid for four years from the date of issuance.
No, as part of the application process for the SEPTA Key Senior Card, your new Card will automatically be registered when you receive it but we recommend that you contact the Key Customer Call Center at 855-567-3782 or going online to septakey.org to immediately report if your Card is ever lost or stolen.
You must immediately call the Key Customer Call Center at 855-567-3782. The customer service representative will provide information on how to replace your Card.
Replacement cards cost $5 for the first lost card and $25 for each subsequent lost card.
That's the beauty of the SEPTA Key program - with a Key Senior ID - travel on SEPTA is self-serve -- simply tap at the turnstile; if you're still using a driver's license or non-driver ID - swipe at the turnstile for access. If you don't have a Card or License, you can purchase a Quick Trip to travel.
Today, Riders with Disabilities are eligible for reduced fare travel on Transit ($1.25 cash fare/First Transfer FREE/Second Transfer $.50 transfer*) and 50% off the Weekday fare for travel on Regional Rail when they present one of the following forms of identification:
*Effective August 1, 2018 the ONLY way you will be able to get the $.50 transfer fare is if you have the Reduced Fare Key Card with Travel Wallet funds, so now is a great time to move to the future of fare payment.
If you haven't yet applied for eligibility for a SEPTA Key Reduced Fare Card, please click on this link - http://www.septa.org/fares/discount/disabled-id.html for more information or call (215) 580-7145 to learn about the application and supporting documentation required to complete the process. All Reduced Transit Fare applications must be submitted in person. If you have questions about the SEPTA Reduced Fare program or the SEPTA Key Reduced Fare Card, please call CCT Customer Service at 215-580-7145.
There are 2 options to apply for a SEPTA Key Reduced Fare Card. Please remember to bring your completed documentation to one of the following locations:
|SEPTA Headquarters (lower lobby)
1234 Market St, Philadelphia, PA
|Mon. - Fri.: 8:00 a.m. - 5:00 p.m.
|Note: SEPTA Key Reduced Fare Card Application by Appointment Only||TEMPORARILY CLOSED|
Your new SEPTA Key Reduced Fare Card will have the same Travel Wallet feature as the other SEPTA Key Cards. After you put money in the Travel Wallet all you will need to do is tap your Key Card at the farebox or turnstile Validator and your reduced fare ($1.25 cash fare and $.50 if you need to make a second transfer for Travel on Transit) will automatically be deducted. Please remember, only valid transfers get the discount. Otherwise, you'll pay the full discounted fare for the second trip.
You cannot show the Pass and then pay the discounted fare in cash. Without funds in the Travel Wallet, the fare required for travel on Transit is $2.50.
You will have 5 choices:
No, as part of the application process for the SEPTA Key Reduced Fare Card, your new Card will automatically be registered when you receive it but we recommend that you contact the Key Customer Call Center at 855-567-3782 or going online to septakey.org to immediately report if your Card is ever lost or stolen. This is will be important to protect the funds you have in your Travel Wallet.
Replacement cards cost $5 for the first lost card and $25 for each subsequent lost card.
The launch of the CCT SEPTA Key Card will not occur until after the full launch on Transit. SEPTA has an extensive outreach program planned to provide information, answer questions, take the ID photos, and provide eligible CCT customers with their new SEPTA Key Card.