SEPTA

Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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Introducing the SEPTA Key Reduced Fare Card

The transition from legacy fare products to SEPTA Key continues with the introduction of the SEPTA Key Reduced Fare Card for Riders with Disabilities. The first batch of Reduced Fare Cards were mailed to customers who completed the Key Card application process, had their picture taken, and were confirmed for eligibility. Individuals who have not yet applied for eligibility for the Reduced Fare Key Card can do so by following the instructions in the section below.

What is the SEPTA Key Reduced Fare Card?

The SEPTA Key Reduced Fare Card is a reloadable, contactless chip, photo ID. It replaces the paper PA Reduced Transit Fare ID or the valid Medicare Card (issued by the Social Security Administration) that Riders with Disabilities currently use to validate eligibility for the reduce fare travel privileges.

When the SEPTA Key Reduced Fare Card arrives in the mail it will already be registered - no activation is required - but you will need to put funds in the Travel Wallet feature on the Card before the first ride is taken. This is important because the new Key Reduced Fare Card must be tapped when paying a fare - it cannot be used as a flash pass.

The SEPTA Key Reduced Fare Card is only for the use of the person whose name and photo appears on the front of the Card and is subject to the terms and conditions of the Reduced Transit Fare Program tariff and guidelines. Information is available at any SEPTA Customer Service Office or online at www.septa.org.

Can I Still Use a Medicare Card or PA Reduced Transit Fare ID and Receive the Reduced Fare?

With the launch of the Key Reduced Fare Card, Medicare Cards will continue to be accepted as a valid form of identification to confirm eligibility for the reduced fare through December 31, 2017. After that date, only the SEPTA Key Reduced Fare Card or the paper PA Reduced Transit Fare ID will be accepted.

Where Can the SEPTA Key Reduced Fare Card Be Used?

The Key Reduced Fare Card is good for travel on all SEPTA Transit (bus, trolley, trackless trolley, Broad Street, Broad Ridge Spur, Market Frankford, & Norristown High Speed Lines) and Regional Rail services.

How Does the SEPTA Key Reduced Fare Card Work?

Your new Key Card has a feature called a Travel Wallet. Money loaded on the Travel Wallet is used to pay for all your Transit rides when you tap at a vehicle farebox or station turnstile. The appropriate reduced fare, including the cost of a transfer, will automatically be deducted from the Travel Wallet each time you tap at the red Validator pad.

Tap your card at the Validator, wait for the green checkmark, go through the turnstile/ADA gate or proceed to your seat.

When traveling on Regional Rail, present the Card and pre-purchase a ticket at a SEPTA Regional Rail Sale Office or show your Card to the Conductor and pay the appropriate reduced fare (50% the regular weekday fare) - cash only on board the Train.

How Can I Apply to Get A SEPTA Key Reduced Fare Card?

If you haven't yet applied for eligibility for a SEPTA Key Reduced Fare Card, please click on this link - http://www.septa.org/fares/discount/disabled-id.html for more information or call (215) 580-7145 to learn about the application and supporting documentation required to complete the process. All Reduced Transit Fare applications must be submitted in person. Bring the completed documentation to the Concourse of 1234 Market St, Philadelphia, PA 19107 to get your photo taken Monday-Friday 8:00 a.m. to 4:00 p.m. or you can go to the Accessible Travel Center, Room 108 at Suburban Station, 15 N. 16th Street, Philadelphia, PA, Monday-Friday 8:00 a.m. to 4:00 p.m.

If you have questions about the SEPTA Reduced Fare program or the SEPTA Key Reduced Fare Card, please call CCT Customer Service at 215-580-7145.

Frequently Asked Questions

Do I show my new SEPTA Key Reduced Fare Photo ID Card to a Transit Cashier or Operator?
No. With SEPTA Key, travel access becomes completely self-serve. All you do is tap your Card at the Validator on the farebox or turnstile. If you ride Regional Rail show your Card to the Conductor when paying your fare.

Will I have to pay a fare?
Yes. Reduced Fare registrants pay half the regular fare on Transit and Regional Rail. What are my options for loading Travel Wallet funds to my new Key Card?
You will have 4 choices:

  • All SEPTA Transit & Center City Regional Rail Sales Offices
  • Fare Kiosks at all Market Frankford & Broad Street Line Stations and Bus Loops
  • Call Key Customer Service Center at 855-567-3782
  • Online through the Key ecommerce website - www.septakey.org


How do I load funds to the Travel Wallet at a Fare Kiosk?

It just takes a few steps. To begin, tap your Reduced Fare Card at the contactless reader below the Fare Kiosk screen. Select the Travel Wallet fare purchase option. Load money ($10.00 minimum/$250 maximum) and pay using cash or a credit/debit card. To see the video - click here.

What do I do if I want to enable the Fare Kiosk voice command feature when using a Fare Kiosk to load funds to the Travel Wallet?
The SEPTA Key Reduced Fare Card can be coded so that the voice command prompt feature is automatically activated at a Fare Kiosk each time the Card is tapped at the card reader to begin a Travel Wallet load/reload transaction. Any Reduced Fare customer who wishes to use the voice command prompt should contact the SEPTA Key Customer Service Center (855-567-3782) and request that the automatic voice command setting be added to their Card settings.

How do I load funds on the Travel Wallet from the SEPTA Key Ecommerce Website?
If you plan to load Travel Funds to your Card using the SEPTA Key ecommerce website then you first need to contact the SEPTA Key Customer Service Center (855-567-3782) to set up your username and password. You must have an email account for all on-line transactions.

Does my SEPTA Key Reduced Fare Card expire?

Yes. The SEPTA Key Reduced Fare Card will be valid for four (4) years from the date of issuance. The expiration date is noted on the front of Card.

What do I do if my SEPTA Key Reduced Fare Card is lost or stolen?

You must immediately call the Key Customer Call Center at 855-567-3782 (this is not SEPTA Customer Service). The customer service representative will provide information on how to replace your Card.

Will there be a fee to replace a lost or stolen SEPTA Key Reduced Fare Card?
Yes, the fee to replace a lost or stolen Reduced Fare Card will be $5.00.

What fare do I pay to ride Transit and Regional Rail?

Fares for Riders with
Disabilities
New Fares
Effective July 1, 2017
Transit (Bus Trolley, Trackless Trolley
Subways, Norristown High Speed Line)
Cash $1.25/Transfer $.50
Regional Rail
50% of Weekday Fare
Zone (A) (B)
CCP/1 $5.25 $6.00
2 $5.25 $6.00
3 $6.00 $7.00
4 $6.75 $8.00
NJ $9.25 $10.00
(A) - Advanced Purchase/(B) - On-Board Purchase


Can I still use my Medicare Card or PA Reduced Transit Fare ID as valid forms of identification to be eligible for the Riders with Disabilities reduced fare?

Until you receive your new SEPTA Key Reduced Fare Card, you can continue to use these forms of identification. Once you receive your new Key Card, please destroy your PA Reduced Transit Fare ID. Medicare Cards will no longer be valid for use after December 31, 2017.