Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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A Message to Our Customers

August Storm Causes Service Disruptions

Service during the morning rush hour (8/13) suffered significant disruptions when a severe thunderstorm swept through the region, bringing with it several inches of rain, flooding, and in some areas, the threat of tornadoes.

Several Regional Rail Lines, the Market Frankford and Broad Street Lines, and many of our Trolleys and Buses experienced service delays related to the storm flooding and this created travel inconveniences for our customers.

The bulk of the service disruptions occurred on Regional Rail when flooding and other weather conditions delayed some trains for up to an hour. Amtrak signal and overhead power problems affected service on the Trenton, Wilmington/Newark, Paoli/Thorndale, and Media/Elwyn Lines causing temporary suspension of service. At the height of morning travel, service was also suspended on the Manayunk/Norristown between Elm Street and Miquon Stations due to a wash out of the track ballast and we experienced high water on the Chestnut Hill West, which affected service. Area road closures made it difficult for our responders to quickly get to the locations hit the hardest to start repairs.

Along the Market-Frankford Line, the 15th Street Station Free Interchange flooded when water flowed down embankments and into the station from street level and the surrounding construction at Dilworth Plaza in Center City. On the Broad Street Line, water flooded the Mezzanine area of the North Philadelphia Station; and the Mezzanine area on the southbound side of Spring Garden Station also flooded. Despite these conditions at the stations, no major service disruptions were reported.

Across our system, the AM storm produced an average of 3-4 inches in some areas according to local reports. By 10:00 a.m. much of our service was back to normal, but we still were working to restore service on the Manayunk/Norristown Line until it was returned to service at approximately 3:00 p.m. This was made possible by the tireless efforts of SEPTA forces who completed repairs to the washed out sections of the track bed. To the right are photos of the damage along the Manayunk/Norristown Line, near Spring Mill Station, taken by SEPTA employees.

When severe weather hits, our priorities are to provide customers with service information, work through the service delays, and dispatch our crews to stations or areas hardest hit. This takes a team effort with several SEPTA departments and hundreds of our employees working together.

While there is never a good time for service delays, foul weather conditions just compound the grump factor when all you want to do is get to your destination, so we appreciate your patience. We would like to remind everyone that SEPTA offers a number of options for getting the latest service news - check the Alert Box on our website, sign up for Twitter and get the message sent directly to you, or follow us @SEPTA_Social and on our Facebook page for service updates.

To the right are photos of the damage along the Manayunk/Norristown Line, near Spring Mill Station taken by SEPTA employees.