WEBSITE ELEVATOR TIPS

The following information is from SEPTA's website, titled, Alternate Accessible Service).

SEPTA has 69 elevators at Regional Rail, Subway Stations and multi-modal transportation centers. Every effort is made to keep them running, but if there is a temporary outage, SEPTA wants riders to know about travel alternatives if they are trying to enter or exit the system (Regional Rail or Subway). SEPTA has updated its online accessibility information. For up-to-the-minute information on elevator information, call SEPTA's Elevator Outage Hotline number (1-877-SEPTA4U). Additional information can be found on the website (www.septa.org).

Customers using mobility devices may wish to board the first car when traveling on the Market-Frankford El, Broad Street Subway or Regional Rail Lines. It may be helpful to communicate with the Train Operator if a 'bridge plate' is needed to board/exit; if a service animal is used; or in the event of an emergency. Listed are a few tips to avoid problems in the event of an elevator outage:

-Call the hotline (1-877-SEPTA4U);

-Call SEPTA information (215-580-7800) to find out which stations BEFORE or AFTER your stop on the system (Broad Street Subway; Regional Rail; Market-Frankford EL) is accessible (with a working elevator and/or accessible ramp/platform);

-Ask which alternative services (bus routes, etc.) substitute for your in-accessible trip

If your original trip is interrupted, or you need a SEPTA bus to begin or complete your trip, ask for an Emergency Transfer from the Station Cashier or Bus Operator to avoid having to pay an additional fare. SEPTA is undergoing major construction on many of its service areas. Detours along some routes may occur. You can get travel advisories by calling Customer Service (215-580-7800) or checking the SEPTA website (www.septa.org) under TRAVEL ADVISORIES.