SEPTA

Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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A Message From The General Manager

For the past year and a half we have focused on improving your travel experience by introducing new programs and refreshing old ones that address basic customer concerns - communications, cleanliness, courtesy, and convenience.

Every effort is made to ensure that service operates according to schedule, but that's only part of the equation. We also believe that the 20-45 minutes you spend commuting on SEPTA should be relaxing and pleasant. We asked for your input through our website survey and gathered comments and suggestions from your Customer Service calls, letters, and e-mails to help us create a new SEPTA Passenger Etiquette Program.

Some of you may be wondering what could be new since you've seen posters and carcards with riding tips in the past. Our Regional Rail QuietRide Car program is one example of a slightly different approach to addressing intrusive cell phone and rider conversations, one that offers a noise-free riding option on peak hour trains. For many customers, the time riding SEPTA may be the only break between home and taking the kids to daycare, work and school, or first job and second job and it may be the only time to have a light snack. So you will see some adjustments to our eating and drinking rules that work to accommodate your busy schedule without compromising vehicle cleanliness.

I think the most important difference in our new Passenger Etiquette program is the message that the quality of each SEPTA ride depends on a partnership between customers and employees, one built on mutual respect and courtesy for each other. It's not just the responsibility of our Operators and frontline staff to do their best for you - we need you to do your best to help them and the customers sharing your ride.

Over the next weeks and months we will be introducing our new program with general tips for good riding manners as well as tips designed specifically to address the concerns of bus, trolley, high speed, regional rail, and paratransit customers. I hope you will take the time to read our Passenger Etiquette posters, carcards, and flyers and that you will share the information, especially with young children and teens.

With your support and cooperation we can achieve and maintain the quality standards we all want for customer comfort and travel convenience. Thank you and thanks for riding SEPTA.


Joseph M. Casey
General Manager