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SEPTA Removes COVID Vehicle Capacity Restrictions

Effective June 1, 2021

As COVID-19 cases across the region drop, more people get vaccinated, and the Commonwealth of Pennsylvania and the City of Philadelphia ease indoor capacity related restrictions, effective Tuesday, June 1, 2021 the pandemic related limits on the number of customers allowed on all SEPTA vehicles will be removed.

The Transportation Security Administration (TSA) mandate and Centers for Disease Control (CDC) requirements concerning wearing a mask/face covering on SEPTA vehicles and in stations remain in effect.

This decision is part of our on-going efforts to support the region's recovery as businesses and government agencies announce return to office plans for employees, students resume in person classes, and capacity limits are eased for stores and restaurants. With the health and safety of our customers and employees a top priority, we continue to take the following actions:

  • SEPTA vehicles are well ventilated - air changes occur on every vehicle every two to three minutes, adhering to CDC recommendations. This far exceeds recommendations for indoor places like restaurants, where health officials say outside air should circulate once an hour

  • SEPTA is upgrading to high-efficiency cabin air filters on vehicles. Filters are changed on a regular basis in accordance with vehicle system testing and reliability recommendations.

  • SEPTA cleans vehicles daily. Additionally, vehicles receive an intense detailed heavy cleaning every 10 days.

  • SEPTA follows TSA and CDC mandates and guidelines that require customers to wear a mask or face covering when traveling on public transportation and continues to educate riders about proper mask wearing through events, posters, and signage

SEPTA recently launched a new tool that offers customers Seat Availability information for buses. This trip planning resource also provides a snapshot of the number of seats and riders on a given vehicle. In the coming months this feature will be expanded to cover all modes of service including the Market Frankford, Broad Street and Norristown Lines, Regional Rail and Trolleys.

In addition to wearing a mask, we continue to urge riders to practice safe hygiene to stop the spread of germs. This includes:

  • Washing hands frequently and thoroughly - before and after riding

  • Using hand sanitizer and limit touching surfaces

  • Avoiding touching eyes, nose, and mouth

  • Covering mouth when you cough or sneeze

  • Avoiding close contact with people who are sick

  • Refraining from entering SEPTA's stations or riding our vehicles if you have a cough, fever or do not feel well

Esperanza Community Vaccination Clinic

Getting to the Esperanza Community Vaccination Clinic
The Esperanza Community Vaccination Clinic at the Esperanza Academy Charter School is located at 4261 N. 5th Street, Philadelphia, PA 19140 in the Hunting Park neighborhood in North Philadelphia. There are many ways to travel to the site for a vaccination and transportation assistance is available.


Bus and Subway to Esperanza – The Esperanza Community Vaccination Clinic is accessible by public transit and is serviced by Bus Routes 47 and 53 bus and the Broad Street Line. Hunting Park is the closest Broad Street Line stop and Allegheny is the closest ADA accessible stop to the site. This map highlights all bus and subway routes to the clinic.

Free Express Shuttle from Allegheny Broad Street Line – SEPTA will operate an express shuttle bus run between Allegheny station and the vaccination clinic for anyone using the Broad Street Line to travel to their vaccination appointment. The shuttle will begin 30 minutes before the clinic opens, and will pick up on the south side of Allegheny Ave between Broad Street and 13th Street, near the elevators. See shuttle hours listed below

Seniors Ride SEPTA for Free – Seniors 65 years of age and older ride SEPTA FREE on all buses, trackless trolleys, Broad Street and Market Frankford Lnes, and Regional Rail. Individuals under age 65 with a qualifying disability can always ride at half-fare. Eligibility criteria and application information can be found here.

SEPTA CCT for door-to-door service

SEPTA has expanded Customized Community Transportation (CCT) for vaccinations. This service is free-of-charge for those who are 65 years of age or older, have a disability or access and functional need, or those who identify ride accommodation needs.

SEPTA CCT provides door-to-door service from individuals' homes, to the vaccination site, and back home after their vaccination.

SEPTA CCT rides can be scheduled for any government run sites, including Esperanza Community Vaccination Clinic, the Center City Vaccination Clinic, and all of the community vaccine clinics.

Rides can be scheduled by dialing 3-1-1 and selecting Option 5 between 8 a.m. - 8 p.m. Monday through Friday. Rides must be requested at least 72 hours in advance.

Express Shuttle to Esperanza Hours of Operation:

  • Saturday: 8:30 a.m. to 4:30 p.m.

  • Sunday: 8:30 a.m. to 4:30 p.m.

  • Monday-Tuesday: 6:30 a.m. to 2:30 p.m.

  • Wednesday-Thursday: 11:30 a.m. to 7:30 p.m.


Express Shuttle from Esperanza to Broad Street Line Hours of Operation

  • Saturday: 9:00 a.m. to 5:45 p.m.

  • Sunday: 9:00 a.m. to 5:45 p.m.

  • Monday-Tuesday 7:00 a.m. to 3:45 p.m.

  • Wednesday-Thursday: 12:00 Noon to 8:45 p.m.



Take SEPTA to get your COVID-19 Vaccine


FEMA Vaccination Site at the Pennsylvania Convention Center Beginning Wednesday, March 3, 2021

The City of Philadelphia/FEMA Vaccination Center at the Pennsylvania Convention Center will open to individuals with pre-scheduled appointments beginning at 8:00 a.m. Wednesday, March 3. This Philly Vax center will be open 7 days a week from 8:00 a.m. to 8:00 p.m. and is schedule to remain open until mid-April. 

Customers taking SEPTA to get to their appointments should note the following:

Expanded SEPTA CCT Service for FEMA Run Vaccination Sites

SEPTA CCT has expanded their services for seniors, those who have access and functional needs, or anyone who needs a ride accommodation. This service is free of charge. Individuals can request a ride to their vaccination appointment by calling 3-1-1 and selecting Option 5 between 8 a.m. and 8 p.m. Monday through Friday. Requests should be made 72 hours before the date of the appointment. SEPTA CCT provides door-to-door service from individuals’ homes, to the vaccination site, and then will return home after their appointment.

Regional Rail – Jefferson Station

The 12th & Filbert doors will be open from 6:30 a.m. - 8:00 p.m. 7 days a week while the vaccination program is in operation. The ONLY other doors open at the Station (due to COVID-19) restrictions is 10th & Filbert, which is open 7 days a week during the service day. ALL OTHER ENTRANCES TO THE STATION REMAIN CLOSED. 

Market Frankford Line 11th St Station

11th Street is the closest Market Frankford Line Station to the Convention Center Riders should use the 12th & Filbert Street doors in Jefferson Station to exit to the street (see hours above). The doors in the Reading Headhouse leading to Market St are CLOSED

Market Frankford Line 13th St Station

Market Frankford Line riders will exit to the street at 13th & Market. Walk one block east to 12th St, turn left and walk 1 block north to the 12th & Arch entrance of the PA Convention Center

Individuals with scheduled appointments are being directed to enter the Convention Center at 12th & Arch. Use the 12t & Filbert Street doors to exit to the street (elevator access is available from the station to the street) and walk one block north on 12th Street, past Reading Terminal to get to the Convention Center. 

The map link below will help you plan your travel on SEPTA to get to one the COVID-19 vaccine locations in our region including the PA Convention Center

COVID-19 Vaccine Frequency Map


Federal Mask Mandate on Public Transportation

In accordance with the new federal mandate, TSA and SEPTA require proper wearing of face masks, at all times, when on public transit. Failure to comply could result in denial of boarding or removal and may result in federal penalties.

This mandate is part of an on-going effort by local, state, and federal authorities to reduce the spread of the coronavirus when riding on a SEPTA vehicle or waiting at a SEPTA station, in a SEPTA facility, or on a SEPTA platform.

Social distancing should continue to be practiced when waiting to board a vehicle, in a SEPTA Station, and when traveling on a SEPTA route.

Vehicle capacity limits will continue. Please respect seat barrier decals on bus, trolley, and high speed vehicles.

Customers can get real time Bus, Trolley, Market Frankford, Broad Street, and Norristown High Speed Line route information by going to TRANSIT VIEW or the SEPTA APPS (ANDROID AND IOS).


Service on the Cynwyd Line remains suspended. SEPTA | Regional Rail Schedules

Select Regional Rail Ticket Office Hours change effective Monday, March 15, 2021




  • Call Center Hours: Monday-Friday, 8:00 a.m. - 5:00 p.m.
    • Call 215-580-7145 - press #6 to schedule an appointment

  • Schedule an appointment on line at

  • Initial priority processing Card replacement requests already submitted, by mail, with required fee

  • Any new Card replacement requests - Call Center to determine fee before mailing in fee
    • $5.00 - first replacement

    • $25.00 - all subsequent replacements

1234 Market St, Concourse Level will be open 8:00 a.m. - 5:00 p.m. by appointment only

For the safety of customers to ensure that social distancing can be maintained, the SEPTA Key Senior and Reduce Fare Card Processing Center at 1234 Market Street will not be open for in-person service at this time. The Key Card Processing Center at the Accessible Travel Center at Suburban Station remains CLOSED