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Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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REGIONAL RAIL SERVICE UPDATE

Regional Rail Select Schedule Changes - Select Lines Sunday, January 24, 2021

Select changes to schedules on Regional Rail Lines are being made to midday, weekday schedules and will go into effect on the Chestnut Hill East, Lansdale/Doylestown, Manayunk/Norristown, Trenton and Wilmington/Newark lines to support on-going state of good repair track and overhead wire work and special shoreline stabilization efforts. Fox Chase will add additional stops and service. New timetables are effective Sunday, January 24, 2021.

The new Wilmington Line timetable reintroduces service to Churchman's Crossing and Newark, Delaware stations beginning Monday, January 25. These train extensions are sponsored by the state of Delaware and will provide public transit options during the Interstate 95 construction closure scheduled to begin February 2021 and continuing through early calendar year 2023.

The following schedules will remain in effect: Warminster, and Paoli/Thorndale dated August 16, 2020; Airport dated September 15, 2020; Media/Elwyn dated November 2, 2020; West Trenton dated December 5, 2020. Chestnut Hill West and Cynwyd Line remain suspended. Updated January timetables will be posted on septa.org. Additional Regional Rail service changes are planned for March 2021.

FOR ADDITIONAL INFORMATION ON THE SUNDAY, JANUARY 24, 2021 REGIONAL RAIL SCHEDULE CHANGE, PLEASE CLICK HERE.

Select Regional Rail Ticket Office Temporary Closures
Beginning Monday, December 14, 2020

Due to financial impacts related to COVID-19 reductions in ridership, the following Regional Rail Ticket Offices will temporarily close starting Monday, December 14, 2020. These Offices, including waiting room and restrooms, will remain closed through February, 2021

Tickets can be purchased online in advance by loading your fare to your SEPTA Key Card or paying cash on board. Train service to stations with temporary ticket office closures will continue per the published schedules. If any cuts to service are considered in the future, SEPTA will solicit input from the public to help inform any decisions.

Station Ticket Offices Temporarily Closing
Paoli/Thorndale Line
  • Berwyn
  • Devon
  • Radnor
  • Villanova
  • Rosemont
  • Haverford
  • Merion

Lansdale/Doylestown Line
  • Oreland
  • North Hills

Media/Elwyn Line
  • Moylan Rose Valley
  • Wallingford
  • Clifton–Aldan

Warminster Line
  • Roslyn

Wilmington/Newark Line
  • Glenolden

Please note: Chestnut Hill West Line Ticket Offices (Carpenter, Chelten, Chestnut Hill West, Queen Lane, St. Martins) remain closed

For information about SEPTA Key and locations to purchase fares, please visit www.septa.org

TRANSIT SERVICE UPDATE

City of Philadelphia - Safer at Home

With the City of Philadelphia Safer at Home directive in effect beginning November 20 and continuing through January 1, 2021, SEPTA would like to remind essential workers and others who continue to travel to ensure they have the most current timetable for the service needed.

  • New Transit schedule (bus, trolley, subway) went into effect on Sunday, November 15/Monday, November 16.

  • New Regional Rail schedules went into effect for select Line on Monday, November 2.

Check the SEPTA website or SEPTA apps for real time information updates.

Please remember to observe the requirement to wear a mask or face covering when riding on a SEPTA vehicle or waiting at a SEPTA station.

Overnight Closure of Center City Tunnel – 7 Days a Week
Beginning Sunday, December 13, 2020 at 12 Midnight Until Further Notice

As part of SEPTA's ongoing COVID-19 enhanced maintenance and station deep cleaning program, the City Trolley Tunnel will be closed overnight 7 days a week, beginning Sunday, December 13, 2020 at 12 Midnight

The closure times will be as follows until further notice:

12 Midnight - 5:00 a.m., 7 days a week

During the overnight Tunnel closure, Trolley service will continue to operate on their regular route to/from stops throughout Southwest and West Philadelphia

Route 10, 11, 13, 34 & 36 Trolley Line riders traveling during the overnight hours will transfer to/from Market-Frankford Line trains or the overnight MFL Owl buses at the 40th Street Station for travel to/from Center City.

SEPTA Sales Offices - Temporary Closures & New Hours

Transit Sales Offices

15th St - CLOSED for construction: will reopen early 2021
69th St – CLOSED: will reopen January 5, 2021
All other Transit Sales Offices operating regular hours

Regional Rail Center City Sales Offices

Changes in hours of operation, as noted below, in effect until further notice
Jefferson Mon-Fri; 6:00 a.m.-8:00 p.m., Sat-Sun 6:00 a.m.- 7:00 p.m.
30th Street Mon-Fri; 6:00 a.m.-8:00 p.m., Sat-Sun 6:00 a.m.- 7:00 p.m.
Suburban Mon-Fri; 6:00 a.m.-8:00 p.m., Sat-Sun 6:00 a.m.- 7:00 p.m.
Penn Medicine Mon-Fri; 6:00 a.m.-8:00 p.m. CLOSED SATURDAY & SUNDAY
Temple Mon-Fri; 6:00 a.m.-8:00 p.m. CLOSED SATURDAY & SUNDAY

15th Street Sales Office Temporarily Closed for Renovation Beginning Monday, October 5, 2020

While the Sales Office is closed for renovations, customers may go to the Suburban Stations Sales Office and/or station Fare Kiosks or the Fare Kiosks at the Dilworth Park entrance to the Market Frankford, Broad Street, and Trolley Lines. This work is expected to continue for 6-8 weeks. Please look for signs with reopening information.

TEMPORARY BIKE & POLICY CHANGE

To ease travel for customers who also bike as part of their trip, we are temporarily relaxing our policy to allow bicycles on Regional Rail and Market-Frankford, Broad Street, and Norristown High Speed Line trains during peak hours.

CCT

1234 Market Street SEPTA Key Senior and Reduced Fare Card Processing Center Temporarily Closed

The SEPTA Key Senior and Reduce Fare Card Processing Center located at Concourse level of 1234 Market Street is temporarily closed through 12/01/20. All schedules appointments are cancelled and will be rescheduled

SEPTA KEY SENIOR & REDUCED FARE CARD 1234 MARKET STREET PROCESSING CENTER NOW OPEN OFFICE WILL NOT BE OPEN FOR IN-PERSON CUSTOMER CONTACTS EXCEPT BY APPOINTMENT - NO WALK-IN SERVICE

IN PERSON NEW CARD APPLICATION PROCESSING - TO MAKE AN APPOINTMENT:

  • Call 215-580-7145 - press #6
    Call Center Hours: Monday-Friday, 8:00 a.m. - 5:00 p.m.

  • ONLINE: https://go.oncehub.com/septacct

  • 1234 Market St, Concourse Level will be open 8:00 a.m. - 5:00 p.m.
    • Initial priority processing Card replacement requests already submitted, by mail, with required fee

    • Any new Card replacement requests - Call Center to determine fee before mailing in fee
      • $5.00 - first replacement

      • $25.00 - all subsequent replacements

For the safety of customers to ensure that social distancing can be maintained, the SEPTA Key Senior and Reduce Fare Card Processing Center at 1234 Market Street will not be open for in-person service at this time. The Key Card Processing Center at the Accessible Travel Center at Suburban Station remains CLOSED

CUSTOMERS REQUIRED TO WEAR MASKS ON SEPTA SERVICES

In accordance with the Governor's recovery guidelines and CDC guide and to help continue efforts to reduce the spread of the coronavirus, effective June 8 everyone riding SEPTA is required to wear a face mask or covering.

Social distancing should continue to be practiced when waiting to board a vehicle, in a SEPTA Station, and when traveling on a SEPTA route.

Vehicle capacity limits will continue. Please respect seat barrier decals on bus, trolley, and high speed vehicles.

Customers can get real time Bus, Trolley, Market Frankford, Broad Street, and Norristown High Speed Line route information by going to TRANSIT VIEW or the SEPTA APPS (ANDROID AND IOS).

REOPENING GUIDE

SEPTA has created a REOPENING GUIDE to help customers as they plan to return to work and traveling on the system. Click the links for CHINESE and SPANISH translations of this Guide. A map of DAYCARE FACILITIES across the region, accessible on SEPTA, is also available.

navigate the Yellow Phase and beyond and a new map showing SEPTA access to DAYCARE FACILITIES across the region. The RE-OPENING GUIDE is also available in CHINESE and SPANISH translations.