Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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Live Chat | Interactive Online Conversation

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Available every day during the same regular Customer Service Center hours - 6:00 a.m. to 8:00 p.m. weekdays, 8:00 a.m. to 6:00 p.m. weekends.

Customers who wish to contact SEPTA online outside of regular Customer Service hours will be directed to the Customer Comment form.

The next step in Customer Service begins with Live Chat, a one-on-one, live online conversation with a Customer Service agent.

We ask customers to keep their questions short to allow our agents to handle as many questions as possible. Any concerns or compliments are still best submitted through the Customer Comment form.

Using Live Chat

Click the Live Chat icon on this page to request a conversation.

You will be prompted to provide your name, email address, and question you wish to get answered.

The chat window appears. The upper space offers a visual transcript of the conversation, while the lower portion is space to type comments during the conversation.

When a conversation is complete, simply exit out of the chat window.