SEPTA

Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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"Passenger Etiquette" Survey Results

July 31, 2008 - August 15, 2008

How would you describe the on-board conduct of SEPTA customers?
2.7% | Always considerate, no concerns
27.6% | Generally polite and considerate of other customers
56.9% | Mixed, sometimes courteous and other times disruptive
9.7% | Generally discourteous and inconsiderate of others
3.0% | Always inappropriate, intrusive and non-compliant

What is the single most offensive breach of customer etiquette you observe while riding SEPTA or waiting in stations?
12.0% | Smoking
5.1% | Eating/Drinking
41.2% | Loud cell phone converstations
5.3% | Loud music
11.7% | Littering
24.7% | Aggressive, annoying behavior

What tools (or methods) do you think would be most effective to get customers to comply with basic SEPTA rules for riding etiquette?

'Printed reminders on vehicles and in stations'
18.63% | ranked #1
13.36% | ranked #2
19.16% | ranked #3
48.86% | ranked #4
2.02 | Importance Index

'Customer riding etiquette announcement messages'
15.06% | ranked #1
24.69% | ranked #2
44.66% | ranked #3
15.59% | ranked #4
2.39 | Importance Index

'Friendly reminders by SEPTA staff and police'
28.03% | ranked #1
42.22% | ranked #2
22.22% | ranked #3
7.52% | ranked #4
2.91 | Importance Index

'Strict enforcement by SEPTA staff and police'
44.83% | ranked #1
20.03% | ranked #2
12.81% | ranked #3
22.33% | ranked #4
2.87 | Importance Index

What SEPTA service(s) do you ride most often?
31.8% | Bus, Trolley & Trackless Trolley
21.9% | Subway
46.4% | Regional Rail
0% | Paratransit/CCT

Survey results archive