CREDIT POLICY FOR SEPTA TRANSPORTATION PASSES
SEPTA is offering credits for unused and partially used passes valid during the following periods.
March Monthly, April Monthly and March 9th & 16th Weekly Passes on Key Cards
Customers who purchased the above passes on Key Cards will need to contact the SEPTA Key Call Center at 1-855-567-3782. (Number listed on the back of Key Card), and request that the pass product be removed. A pro-rated refund will be placed in their Travel Wallet, calculated from the last date the pass was used. The Call Center is available Mon-Fri 6:00am-8:00pm, and weekends 8:00am-6:00pm.
March Monthly, April Monthly and March 9th & 16th Weekly or University Semester Paper Legacy Passes
Customers who purchased legacy paper passes will need to submit their pass to the below address to receive a pro-rated refund. The refund will be prorated for the unused days based on postmark of the letter. The original pass must be surrendered, no photocopies accepted.
Include your name and return mailing address and submit to:
1234 MARKET STREET, 9th FLOOR
PHILADELPHIA PA 19107
All refund requests will be processed in the order that they are received.
Third Party Pre-Tax Benefit Providers
Customers receiving passes from third-party pre-tax benefit providers will receive their credit to their pre-tax account in order to remain compliant with IRS tax codes.
Customers using autoload for passes should turn it off if travel needs are uncertain. Autoload settings can be accessed at www.SEPTAKey.org or by calling 1-855-567-3782.