Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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The Voices Of SEPTA

From inside our Control Center, Rail Announcers and Information Managers guide riders through the transit system throughout the day. The riders depend on the travel information provided by this contingent of dedicated employees who are heard, but seldom seen by customers.

Twenty-six year veteran Alvin Elliot is one of eight Regional Rail announcers and has become accustomed to hearing his rich baritone voice in stations. "You don't have time to get caught up in how you sound when riders need what you are saying," said Elliot. "Thousands of passengers rely on our information daily; we have to keep them informed."

However, announcing train arrival and departure status is not the only thing these announcers do. The Regional Rail team is complemented by four Information Managers in the Rail Transit Communication Department. They closely watch, via high-tech vehicle monitoring equipment and a series of closed-circuit cameras, the movement of trains on the Broad Street Line, Market-Frankford Line and trolley routes. To help insure the safety of our passengers, they also monitor activity in the stations.

"We all travel SEPTA daily, so we know the information that riders look for because we need it too," said Information Manager, Regina Murray. "Passengers will want to know as soon as possible how the seasonal weather changes are affecting service."

In addition to announcing travel conditions, the information managers regularly audit and insure that the essential communications equipment at various stations is working properly and update real-time information on our website.

Information Manager Eric Robinson knows passengers expect correct and timely travel information. "I used to be an operator and know how passengers rely on current travel conditions. SEPTA has really made some great audio, video and web improvements to share information with our riders."

Regional Rail announcer Alvin Elliot scans real-time train information and broadcasts alerts to riders

Information Manager Regina Murray realizes how important it is to relay timely travel information to riders

Information Manager Eric Robinson reviews images from station cameras and vehicle sensors